Resiliency LLC - Enhancing Your Resilience in a Dangerous World
ENHANCING YOUR RESILIENCE IN A DANGEROUS WORLD
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Training Sessions and Workshops

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Featured Training

Bullying is a major epidemic leading to severe crises when it reaches critical mass. Resiliency LLC offers a unique program to activate multiple resources in a systemic approach. RESPECT is proactive and preventive.
We offer schools and agencies a comprehensive program designed
to flow naturally into the dynamics and structure of your organization. The three key aspects are:
 1. System-based Initiatives: RESPECT helps you apply a variety of initiatives including theme weeks, teacher of the month, student of the month, motivational speakers, respect campaigns, spirit week, service learning, school/community approaches with adults and students, and organization-wide collaborative activities.
2: Integrated Approach: RESPECT integrates through PEER LEADERSHIP. Peer approaches consist of transitional support, awareness education, mentoring, mediation, team building and proactive referrals. 
3: Skill Set Training: RESPECT engages workshop participants in learning effective communication, rapport building, nonverbal cues and detection of early warning signals.

Choose our high-impact program
to promote a climate  and culture
of prevention.
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Behavior Management

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Description: “How are we to wake up and face each day confronting . . . the real chance that a disaster can affect us personally? How can we enjoy the beauty of life amidst the threat of danger? How can we rise above the fear?”
                                                                MaryEllen Salamone, Families of September 11
         This training provides the understanding and strategies for people to control their fear and function effectively in their everyday lives despite living in a dangerous world. 
Key Topics:
  • Climate of Fear, Human Behavior, and Risk Assessment
  • Pychobiology of Fear
  • Cognitive Restructuring
  • FEAR NOT
Educational Objectives: At the completion of this training, you should be able to: 1) describe the climate of fear 2) explain some aspects of the psychobiology of fear that support a fear management method 3) cite the theory, elements, and efficacy of cognitive restructuring that is a central aspect of fear management 4) apply FEAR NOT, a fear management method
Recommended for: professionals and general public
Length: 90 minutes
Description: When a disaster strikes, will people behave as emergency management planners think that they will? What human behaviors do planners need to consider for emergency planning?
          This training presents the evidence-based human behaviors before, during, and immediately after the impact of a disaster.  It focuses on what people do when faced with a threat, when a warning is given, or an alarm sounds. The training covers tips on how to increase the probability that people will take appropriate action. 
Key Topics:
  • Threat Behavior
  • Fight-Flight-Flee Reaction
  • Psychobiology of Emergency Behavior,
  • Research on Human Behavior in Face of Disaster Planning
Educational Objectives: At the completion of this training, you should be able to: 1) realize that it is essential to take into account human behavior for disaster planning 2) explain how people would behave during particular disaster scenarios 3) explain various behavioral aspects of evacuation and sheltering in place 4) describe the dilemma of reunion 5) cite what should be done to increase the likelihood people would take appropriate actions
Recommended for: emergency management professionals
Length: 90 minutes

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Description: As a CEO, you have achieved your position because you have worked hard and possess the qualities of a resilient leader. You have the abilities to cope with the vicissitudes of your work and bounce back from the adversities that beset your business. As a resilient leader, you exemplify certain attributes such as creativity, flexibility, optimism, and self-assurance, and are a role model for your workforce.
          What if suddenly you were no longer available? This is a horrible question to contemplate if you think of death or serious illness as the only possible reasons for your no longer being available. Nevertheless, a more likely scenario would be that a disaster might impede your leading your company.  You might be on a business trip and a disaster could ground all flights. Furthermore, communications systems might be down because of the disaster. You would have no way to return. You would have no way to communicate. You would be unavailable. 
          What would happen to your company without your leadership during a time of trauma and tragedy? You still could serve as a role model, as your executive staff considers, “What would our CEO do?” But who will temporarily take your place? Who will lead? Who will rally others to action? Do you have a leadership template that can be replicated and sustained?  Have you tested it? 
          This training focuses on how to form and sustain a resilient leadership team who can take charge when a disaster strikes if the CEO is not available or assist the CEO if the CEO is available to lead. It presents the aspects of leadership behavior that are essential for the continuity of operations (COOP) of your business.
Key Topics:
  • Human Behavior Pre-, Peri-, Post-Disaster
  • 12 Characteristics of the Resilient Leader
  • Leadership During Disaster – Authoritarian vs. Participative
  • Leadership Skills for Survival
  • COOP – Continuity of Operation
  • Incident Command System (ICS)
  • Selecting Leadership Team Members
  • Team Dynamics and Teamwork
Educational Objectives: At the completion of this training, you should be able to: 1) apply the understanding of human behavior related to disaster 2) describe 12 characteristics of resilient leadership 3) explain what leadership styles work best under different circumstances 4) cite leadership skills for business continuity and business resiliency 5) describe COOP and create a COOP checklist specific for your business 6) describe the fundamentals of ICS 7) use specific criteria to select leadership members 8) form and sustain a team of resilient leaders 
Recommended for: CEOs and business leaders
Length: 90 minutes
Description:  Communication is essential before, during, and in the aftermath of a disaster. Authorities must keep the public informed. Crisis communication provides information about a pending crisis or an event; for example, “a hurricane is heading our way.” Risk communication provides information about the outcome of a behavior or exposure. Will the outcome be good or bad? What is the magnitude? For example, seasonal flu exposure is bad and the magnitude is about 36,000 deaths per year. The behavior of getting a flu vaccine could have a good outcome but the percentage of vaccinated people who are protected from the flu varies from year to year.  Authorities can enlist the media as an ally in disseminating accurate information or cause conflicts with the media. What authorities say and how they say it has an impact. When communicating about crisis and risk, authorities need to strike a balance between providing accurate information without provoking intense emotions. The goal is to promote people to take appropriate action for their safety. 
          This training covers: 1) the fundamentals of crisis and risk communication, 2) tips on working with the media, and 3) how to keep your community appropriately informed. There will be interactive group learning exercise to problem-solve a media
crisis.
Key Topics:
  • Crisis Communication
  • Risk Communication
  • Human Behavior in a Crisis
  • Role of Media Liaison Officer
  • Communication Policy
Educational Objectives: At the completion of this training, you should be able to: 1) define crisis communication and risk communication and differentiate between the two 2) describe typical human behavior in a crisis or during a disaster 3) appreciate the importance of trust 4) describe the communication life cycle 5) note the benefit of proper communication by listing 9 harmful behaviors or perceptions that can be lessened with good communication 6) list 9 things to avoid in communicating 7) list 9 things that trained communicators do 8) apply tips for working with the press 9) set a policy for your organization on crisis/risk communication and assigns a media liaison officer  who will speak to the public and liaison with the media on behalf of the your organization
Recommended for:
mental health professionals active in disaster and for emergency management professionals
Length:
2 hours
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Community Safety and Readiness

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Description: This training focuses on utilizing the power of people to help people in times of tragedy and trauma. This training is designed for a wide variety of individuals to learn about the human dimensions of disaster, the essential role of resiliency in surviving traumatic events, and the appropriate actions to help others.
          Disasters challenge our survival. We need to survive in three ways. Stay alive. Continue to function as individuals. Carry on as a society. But when disaster strikes, how do individuals, organizations, and communities survive?  
         Resiliency is the answer. The evidence-based Resiliency Model developed by Resiliency LLC is the core of a 10-step approach that ranges from the practical to the mental health aspects of traumatic events.  The Resiliency Model recognizes that individuals possess specific characteristics essential to “bounce back” from a crisis or disaster, or provide elasticity to endure adversity. In addition, the Resiliency Model provides ways to develop and enhance resilience.
          We often proceed with our everyday lives as if nothing will happen. If we think that something will happen, we usually don’t think about it happening where we live. If we think something will happen in our locale, we often don’t think it will happen to us. Yet unfortunately, mass shootings, natural disasters, pandemics, and terrorism happen.  How do we contend with our complacency, denial, and a lack of mindfulness?
          Through this training, you will learn how to change these attitudes and motivate yourself for preparedness. Disasters are psychosocial events that involve a threefold individual reaction. We react biologically. We react psychologically. We react as members of society. This training focuses on resilient reactions. Learning to cope with worst case scenarios, will help you manage everyday adversity and crises.
Key Topics:
  • 10 Steps to Take to Survive Disaster
  • 12 Key Aspects of Resiliency
  • Need and Motivation for Preparedness
  • Risk Assessment
  • Description of Disaster
  • 4 Emergency Management Phases
  • Human Dimension of Safety and Emergency Management
  • People and Planning
  • Threat Behavior and Typical Human Reactions
  • 4 Psychosocial Disaster Phases
  • Personal Emergency Plan (PEP)
  • Warning Signs That You Need Help
  • Resources
  • Helping Yourself
◊ Stress Management
◊ Fear Management
  • Helping Others
◊ Introduction to Psychological First Aid and Skills for Psychological Recover
◊ What to Say and Not to Say
◊ “Do’s and Don’ts” for Avoiding Disaster Response Pitfall


Educational Objectives: At the completion of this educational activity, you should be able to: 1) apply a 10-step approach for survival 2) explain the 12 key aspects of resiliency 3) motivate themselves to take action for survival 4) assess risk 5) describe what to expect if disaster strikes. 6) delineate emergency management phases.  7) formulate a Personal Emergency Plan (PEP).  8) utilize knowledge about typical human behavior for prevention, preparedness, response, and recovery. 9) detail the 4 psychosocial disaster phases. 10) identify the warning signs that help is needed. 11) access available resources. 12) apply strategies for self-care. 13) enumerate the 8 actions of Psychological First AidÓ.14) use communication skills. 15) mention at least 3 things that could be said and 3 things to avoid saying. 16) recognize potential disaster response pitfalls and avoid them. 17) list the 6 Skills for Psychological Recovery 8) infuse a culture of resiliency in organizations and communities.
Recommended for: Business Continuity and Resilience Mangers. Citizens, Clergy and Faith-Based Leaders, Community Emergency Response Team (CERT) Members, Community Leaders. EMTs and Paramedics, Law Enforcement Officers, Health Professionals, Higher Education Staff (Administrators, Faculty, Student Health Personnel, Residential Hall Managers and Advisors), Mental Health Professionals, Peer Helping Professionals (PPE), School Professionals (Administrators, Counselors, School Resource Officers, and Teachers)
Length: 3 hours (either as one meeting or two 1.5 hour meetings)

Crisis Counselor Team Training

Description: School districts are utilizing in-house Crisis Counselor Teams for prevention and to provide psychological support at times of trauma and tragedy. This training is essential for school Crisis Counselor Teams
Key Topics:
  • Motivation
  • 10 Things to Do
  • Emergency Management Basics
  • Recognition Skills
  • Self-Care and Stress Management
  • Crisis Counseling Skills
  • Caring for Others: Early Interventions including Psychological First Aid, Group Intervention, Routine and Ritual, Action and Activity, ABC’s of Caring for Children
  • Cultural Awareness
  • Recovery
Educational Objectives: At the completion of this training, you should be able to: 1) articulate crisis counselor roles and activities 2) recognize and apply role specific incident response procedures 3) identify typical reactions to a disaster 4) describe children’s death perceptions and reactions 5) recognize warning signs of possible illness 6) cite activities to use in classrooms and evacuation stations 7) employ self-care strategies 8) apply verbal / non-verbal communication skills 9) apply principles and strategies of Psychological First Aid (PFA) 10) Recognize dilemmas that may arise while providing early interventions and prevent them from becoming pitfalls 11) Fulfill the role and activities of a crisis counselor during the recovery phase12) Develop lists of resources and your preferred roles and resources
Recommended for: public school districts and private schools
Length: 2 days
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Description: Psychological First Aid (PFA) is the standard for early intervention after a disaster. PFA is a manualized, evidence informed approach for providing psychological and social support for child, adolescent, and adult disaster survivors.
          This training provides guidance for crisis counselors by describing PFA. In addition to covering the 8 actions of PFA in depth, the training focuses on counselor actions to calm the excited person and engage the silent, withdrawn person. While crisis counselors are providing PFA, they may be faced with various dilemmas. This training covers the usual dilemmas and provides tips how to avoid these dilemmas from becoming pitfalls.
          A disaster scenario is presented. After observing and discussing a demonstration of PFA and counselor actions, participants engage in role-play using brief scripts for crisis counselors and disaster survivors.  While practicing PFA and counselor interventions, the participants will identify the emotions, key issues, and dilemma illustrated by each role-play.
Key Topics:
  • History of PFA
  • 5 Essential Elements
  • 4 Basic Standards of PFA
  • 8 Actions of PFA
  • Crisis Counselor Actions
  • PFA Demonstration
  • Role-Play Exercise – Process and Pitfalls
  • PFA Resources
Educational Objectives: At the completion of this training, you should be able to: 1) describe PFA 2) cite the 8 actions of PFA 3) apply PFA for survivors of an actual disaster 4) recognize and avoid the common pitfalls that occur while providing disaster mental health services 4) use counselor actions in working with disaster survivors
Recommended for: mental health professionals active in disaster, crisis counselor team members
Length: 4 hours
Description: This training focuses on utilizing the power of peers for the four phases of crisis and disaster management – Prevention, Preparedness, Response, and Recovery.  Existing student peer programs will be presented as strategic initiatives to infuse crisis/disaster phases into their programming. This training is designed for professionals operating existing peer leadership programs as well as those who recognize peers as valuable resources in the prevention and intervention of traumatic events.
Key Topics:
  • Updated information on crises and disasters
  • NAPPP Programmatic Standards and Ethics
  • Emergency management phases and elements
  • School safety and emergency management table of organization
  • Model student peer programs
  • Steps to set up a PEER Safety and Emergency Management Team
  • Appropriate and inappropriate roles of peers in safety and emergency management
  • Support and self-care
  • What peers need to know for helping others at a time of tragedy and trauma about typical reactions and warning signs
  • Psychological First Aid and Skills for Psychological Recovery
  • Learning Activities to develop verbal and non-verbal skills
  • Do’s and Don’ts for avoiding pitfalls
Educational Objectives: At the completion of this training, you should be able to: 1) explain the need for a peer safety and emergency management program 2) observe the NAPPP Programmatic Standards and Ethics. 3) list the 4 phases emergency management and 3 elements of preparedness 4) delineate how a peer emergency management team fits into the overall school program 5) draw upon the work of model student peer leadership programs in order to avoid “reinventing the wheel” 6) infuse safety and emergency management principles into their peer programs 7) depict the role of peer leaders in an a school emergency management program 8) apply strategies to their protect peers as they are helping others 9) describe what knowledge and skills peers need to help others at time of crisis or disaster 10) utilize learning activities to train peers to develop their verbal and non-verbal communication skills 11) enumerate the 8 actions of Psychological First Aid 12) cite the Dos and Don’ts that peers need to know for response 13) enumerate the 5 Skills for Psychological Recovery
Recommended for: Current peer helping professionals (CPPE), School Counselors, Social Workers, After-school Coordinators, School Resource Officers, School Admin-istrators, Peer Education Higher Education Sponsors
Length: 90 minutes
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Planning

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Description: This workshop is an inactive learning exercise for individuals in key positions within your organization. It is designed to teach participants how to write an emergency operation plan (EOP) or disaster manual. The participants produce an actual EOP for your organization or update and improve an existing EOP.
          Depending on the size of the group, smaller breakout groups may be formed to work on specific tasks. Although manual templates are supplied, a brainstorming method is used to stimulate involvement in the planning process and demonstrate that individuals, using their common sense, are able to develop the essential elements of an EOP.
Key Topics:
  • Planning
  • Human Behavior Pre-, Peri-, Post Disaster
  • EOP Components
  • Action Plan
Educational Objectives: At the completion of this workshop, the participants will have created the framework for an EOP or will have studied and revised their organization’s existing EOP. 
Recommended for: Stakeholders in disaster planning
Length: 5 weekly meetings for 1.5 hours each (local organizations only) or 1 day (6.5 hours)

Posttraumatic Stress Disorder

Description: This a course on traumatic stress, Posttraumatic Stress Disorder (PTSD) and other trauma-related disorders
Key Topics:
  • Phenomenon and Clinical Description
  • Traumatic Stressor
  • History
  • Epidemiology
  • Risk Factors Protective Factors, Resiliency
  • Cultural Aspects
  • Screening, Assessment, Diagnosis, Differential Diagnosis
  • Psychobiology, Pathology and Etiology
  • Specific Populations
  • Prevention
  • Treatment
  • Function and Forensic
Educational Objectives: At the completion of this educational activity, you should be able to: 1) describe traumatic stress and PTSD, and distinguish between the two 2) appreciate the historical perspective of PTSD 3) cite basic epidemiological data about PTSD 4) list 3 risk and 3 protective factors for PTSD 5) screen, assess, and diagnose PTSD including differential diagnosis 6) explain present evidence-based PTSD biopsychosociology 7) employ basic PTSD pharmacotherapy  8) describe 4 psychotherapies for PTSD
Recommended for: psychiatrists and psychiatric residents
Length: Series of 3 two-hour lectures (in Northern New Jersey)
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Programs for Prevention

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Through its affiliation with Edu-Psych Outreach, Inc, Resiliency LLC offers schools a variety of training programs for prevention and PEER leadership programs
           High School 
  • Ambassadors
  • Conflict Mediators 
  • Mentors
  • Respect (Bullying Awareness)
  • School Wide Initiatives

     Middle School
  • Bias Busters
  • Conflict Mediators   
  • One to One


                Elementary
  • Close Encounters (Substance Abuse Prevention)
  • Kids R’ Safe (Stranger Danger)
  • Conflict Mediators
  • PLEASE (Peer Leader Educating Against Stereotyping – Elementary)
  • Tobac Attack (Tobacco Use Prevention)   

Resiliency

The Need: We are at risk for natural disasters, disease outbreaks, industrial and transportation disasters, terrorist attacks. We can either let fear dominate our lives, live in denial, or prepare to meet these challenges.
The Solution: Offer the members of your organization resiliency training to improve readiness and maintain their morale and productivity. Based on our book, Resiliency in the Face of Disaster and Terrorism: 10 Things to Do to Survive, this training provides an easy-to-follow 10 step map to face the challenges of traumatic events ranging from individual tragedy to mass terrorism. The training teaches vital strategies aimed at physical survival, coping, helping others, and restoring pre-disaster functioning
Three Training Options: 
Direct – Resiliency LLC directly trains your staff.  This option is essential for smaller organizations or those that are new to emergency management grounded in a mental health perspective. 
Train the Trainer – Resiliency LLC trains selected personnel to teach other members of your organization.    This option is ideal for large organizations that wish to efficiently train many employees. Trainer manuals including PowerPoint presentations on CD are provided. 
Staff Support – Resiliency LLC trains selected staff to serve as personal resources for others during a crisis or disaster. This option is designed especially for organizations with existing crisis counselor teams that wish to extend their knowledge.
Key Topics: Participants will learn how to prevent, prepare, respond, and recover using a disaster mental health approach including:
  • Managing fear and conflict
  • Evacuating vs. sheltering in place
  • Assessing risk  
  • Recognizing natural human reactions  
  • Evaluating critical information about post-disaster crisis counseling 
  • Practicing self-care
  • Helping others                                                                                                         
Recommended for: Businesses
Length: 2.5 days
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Self-Care for Caregivers

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Description: This is a ongoing, comprehensive program for training and support that is especially designed for mental health care facility case managers and other clinical mental health staff who work with trauma victims, experience vicarious trauma, and are at risk of developing compassion fatigue.  This program embraces 7 Principles: 1) Self-Care 2) Mutual Support 3) Active Learning 4) Cognitive Holding 5) Cultural Competency 6) Sustainability 7) Prevention
Educational Objectives: During the course of this program, participants should be able to: 1) perform periodic self-assessment about resilience assets, risks for compassion fatigue and burn out, what they can offer and receive from their peers for mutual support 2) express what motivates them to serve 3) explain the essential role of empathy 4) describe concepts of burnout and vicarious trauma 5) cite 3 factors that reduce the risk of developing posttraumatic stress 6) appreciation the importance of mutual support 7) employ 10 steps to enhance resilience 8) use 4 actions for coping 9)  utilize strategies for helping oneself and others 10) apply strategies internalized during learning exercises that enhanced resilience
Key Topics:
  • What Is the Problem? – You Care: Trauma Survivors – Empathy – Vicarious Trauma
  • What Is the Solution? – Your Resilience: 12 Key Aspects  - SAP  - Evidence Base - Mechanisms
  • What Should You Do? – Take Action: 10 Steps - Help Yourself - 4 Actions - Help Others (Peer Support) - Get Help (Clinical) - Resources   
Recommended for: Mental health care facilities to enhance the resiliency of its clinicians who work with patients who have been traumatized and to provide an ongoing support structure for these clinicians to reduce the risk of compassion fatigue and burn out.
Timeline: 1) Initial 2 day training with active collaborative learning exercises, lectures, discussions, questions and answers, homework 2) Ongoing peer support workshop groups initially facilitated by Resiliency LLC facilitators 3) Resiliency LLC trains facility clinical staff as peer leaders and support group facilitators 4) The mental health care facility’s Peer leaders and support group facilitators sustain the support program. 5) Resiliency LLC offers optional intermittent consultation and program evaluation.

Teamwork

Description: This half-day training uses a presentation, Question and Answer sessions, and discussion to teach the fundamentals of emergency management to key members of your organization. Participants will learn to function as an emergency management and response team (EMRT) and to staff an emergency operation center (EOC) for your organization. This training includes an exercise in order to begin developing an EMRT or to restructure an existing team.
Key Topics:
  • Chain of Command
  • Communication Function
  • Documentation and Record Keeping
  • Emergency Management Phases
  • Emergency Facilities
  • Emergency Operation Center
  • Emergency Operation Planning
  • Evacuation Procedures
  • Incident Command System (ICS)
  • Liaison with Emergency Services and Disaster Relief Agencies
  • Scene Safety
  • Team Dynamics and Function
Educational Objectives: At the completion of this training, you should be able to: 1) describe the purpose of an EMRT 2) list the key EMRT components 3) form your EMRT or improve an your existing team 4) sustain your EMRT 5) evaluate and update your EMRT
Recommended for: Businesses and schools
Length: 4 hours
  • Description: Mental health professionals have a crucial role in disaster response. They provide psychological support through early interventions, screen disaster survivors, facilitate reunion with loved-ones, refer to social services, and link survivors to mental health care services for those who might need evaluation and treatment. Having an established team of mental health professionals is the efficient and effective way of providing mental health disaster services.
          This training provides all the tools to form and sustain a Crisis Counselor Team (CCT) or to improve an existing CCT.
Key Topics:
  • Description of Crisis Counselor Team (CCT)
  • Needs Assessment
  • Planning Questions
  • Mission
  • Structure (Place in the Organization’s Table of Organization, Chain of Command)
  • Functions and Services
  • Members (Selection, Credentialing, Roles)
  • Education (Training and Exercise)
  •  Facilities
  • Documentation and Records
  • Leadership
  • Polices and Procedures
  • Quality Assurance (Standards, Evaluation, Risk Management)
  • Services
  • Team Dynamics and Teamwork
Educational Objectives: At the completion of this training, you should be able to: 1) describe the purpose of a CCT 2) list the key CCT components 3) form your CCT or improve your existing team 4) sustain a CCT 5) evaluate and update your CCT.
Recommended for: Organizations (Business, Colleges, Hospitals and Health care Facilities, Non-profits, Office of Emergency Management, Schools) that should have in-house Crisis Counselor Teams (CCT).
Length: 4 hours

School Version
Office of Emergency Management Version
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    V Alex Kehayan, EdD
    Joseph C Napoli, MD

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